UDEHASUPPORT
Help and contact
Something not working, a purchase that did not unlock, or a question about your account: write to us and a person will answer. You can also email support@udeha.com directly.
Before you write
- A purchase did not unlock, or I want a refund
- Purchases are handled by Apple and Google, so refunds are requested through them — App Store purchases at reportaproblem.apple.com, Play purchases under your order history in Google Play. If you were charged and the content is still locked, write to us instead: that one is ours to fix.
- I want to delete my account or export my data
- Both live in the app under Profile, and on the web at Delete account. Deleting is immediate and cannot be undone.
- I have a data-protection request
- Send it to privacy@udeha.com and we act on it within 30 days. What we hold and why is set out in the Privacy Notice.
Write to us
We answer in English and Turkish, usually within two business days. You will get an emailed copy of what you send.